FAQS
Frequently Asked Questions (FAQs)
🛒 Orders & Payments
Q: How can I place an order?
A: Simply browse our products, add your favorites to the cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.
Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD) with in Saudi Arabia.
Q: Is Cash on Delivery available?
A: Yes, COD is available across most cities in KSA.
🚚 Shipping & Delivery
Q: Do you deliver across Saudi Arabia?
A: Yes! We ship to all cities and regions across the Kingdom.
Q: How long does delivery take?
A: Orders are typically delivered within 2–5 business days, depending on your location.
Q: How much does shipping cost?
A: FREE HOME DELIVERY WITH (COD)
🔄 Returns & Refunds
Q: What is your return policy?
A: You can return items within 15 days of receiving your order, provided they are unused, in original packaging, and with all tags attached.
Q: How do I request a return?
A: Simply contact our support team at [zentrashop111@gmail.com] with your order number, and we’ll guide you through the process.
Q: When will I receive my refund?
A: Refunds are processed within 7–10 business days after we receive the returned item.
📦 Tracking & Support
Q: How can I track my order?
A: Once your order is shipped, we’ll send you a tracking number via email/SMS so you can follow your package.
Q: What should I do if I receive a damaged or wrong product?
A: Please contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund.
Q: How can I contact you for more help?
A: Visit our Contact Us page or email us [zentrashop111@gmail.com] — we usually reply within 24 hours.